Privacy Policy
eQ Co-Works respects your privacy and uses personal information responsibly when you enquire, book a workspace, visit our premises, or interact with our website and advertisements.
Information we collect
- Name, phone number, email address and company or profession details.
- Workspace requirements, preferred dates, number of users and site-visit requests.
- Lead-source and campaign information when you contact us through an advertisement, social media campaign or referral link.
- Identity and access details where required for safety, security or membership administration.
- Technical information such as browser type, device type, pages viewed, referral source and approximate location collected through website analytics.
How we use your information
- To respond to enquiries, contact leads and arrange site visits.
- To record, organise and follow up enquiries in our customer relationship management (CRM) system.
- To prepare quotations, confirm bookings and provide workspace-related support.
- To send relevant updates or promotional communication where consent or another lawful basis applies.
- To measure advertising performance and improve our website, campaigns and customer experience.
Advertising and lead contact
When you submit an enquiry through our website, WhatsApp, phone, email, social media or an online advertisement, you authorise eQ Co-Works to contact you regarding that enquiry. Contact may be made by phone, email, SMS or WhatsApp. You may ask us to stop promotional communication at any time.
CRM and service providers
Lead and customer information may be stored in authorised CRM, communication, hosting, analytics or payment systems used to operate our business. These providers are permitted to process information only for the relevant service and are expected to apply appropriate safeguards.
Google Analytics and cookies
Our website may use Google Analytics or similar tools to understand traffic, page usage and campaign performance. These tools may use cookies or related technologies and may collect device, browser, referral and interaction information. You may manage cookies through your browser settings or available consent controls.
Information sharing
- We do not sell personal information.
- Information may be shared with authorised service providers, professional advisers or authorities where required for operations, compliance, safety or law.
Security and retention
- Reasonable technical and organisational safeguards are used to protect personal information.
- CCTV may operate within the premises for safety and security.
- Information is retained only as long as reasonably required for enquiry follow-up, customer service, legal, accounting and security purposes.
Your choices
You may request access, correction or deletion of your personal information, or opt out of promotional contact, subject to applicable legal and operational requirements.
Contact
For privacy-related requests, contact contact@eqcoworks.com or call +91 7845 7846 40.